Lesson 1:Getting started

• Introducing ACT!
• Navigation
• losing databases

Lesson 2:Working with contacts

• My Record
• Creating and deleting contacts
• Secondary contacts
• Names and salutations
• Inserting notes
• Attaching files to a contact

Lesson 3:Companies and divisions

• Adding and removing companies
• Managing companies
• Managing divisions

Lesson 4:Simple lookups

• Performing simple lookups
• Special lookups
• Modifying lookups
• Keyword searches

Lesson 5:Contact List view

• Using the Contact List view
• Lookups in Contact List view
• Customizing the Contact List view
• Integrating Microsoft Excel

Lesson 6:Groups

• Creating and deleting groups
• Changing group membership
• Working with groups
  
  

Lesson 7:Activities

• Calendar views
• Scheduling activities
• Completing activities

Lesson 8:Letters

• Letter preferences
• Template-based letters
• Envelopes
• Labels

Lesson 9:E-mail

• E-mail preferences
• Viewing e-mail in ACT!
• Composing e-mail messages
• Recording e-mail histories

Lesson 10 :ACT! and the Internet

• Web integration
• Maps and driving directions

Lesson 11 :Reports

• Contact reports
• Group and company reports
• Opportunity reports
• Printing an Address Book