Writing with Clarity for Maximum Effectiveness

Thursday, September 16

Today's readers do not have time to waste. Increase your techniques for writing clear messages that get right to the point. Gain an understanding of the differences between writing an email versus writing more formal letters and memos. Tips for writing effective email will be discussed.

MicroKnowledge is teaming with Jo Ann LeSage Nelson of Pierce communications to present this valuable seminar.

Learn about:

• Eliminating long, rambling sentences
  
• Writing with an active voice
  
• Words that add no value to content
  
• Considering your audience
  
• 10 secrets for clear writing

Customer Service for Help Desk

Thursday, October 21

MicroKnowledge will provide tips and techniques for one of the most challenging jobs, help desk services. Our experts will share how we manage to sustain positive energy while maintaining significant and sometimes complex requests. Hear about life preserving techniques for easing stress and maintaining productivity.

• Learn about:
• Identifying distress signals
• Building active listening techniques
• Defining responses that convey patience
• Writing clear email communication for users
• Developing a personal action plan for dazzling customers
• Breathing through the turbulence

Bloopers! Avoiding Challenges when Setting up Technology for Presentations

Thursday, December 9

Technology takes the center stage and creates another level of complexity in a presentation. MicroKnowledge experts will provide you with advice and techniques on how to avoid common set up errors. Discover how you can organize a basic checklist, prepare for the presentation, manage technology challenges that arise during a presentation and wrap up. At the end of this session you will be able to troubleshoot with less anxiety and reduce the chances for presentation bloopers.

• Learn the answers to these questions and more:
• Will the projector work?
• Is the equipment compatible?
• Do you know how to reboot the computer?
• Does the audio-visual equipment work (are files linked to other files)?
• Where do the plugs go?