Managing the Mailbox with
Microsoft Outlook

Thursday, July 17

Take back your Inbox!  This informative session will show you how to use Outlook to organize, backup data and locate e-mail quickly.

• Organizing with folders
• Archiving
• Using the search feature
• Using search folders
• Categorizing emails (color coding)
• Customizing views

Business Etiquette and Professionalism

Thursday, September 18
Seating is limited, register early!

Have you ever wondered how to properly introduce a peer to an executive?  Do you want to quickly and effectively establish good relationships among coworkers and customers?  Learn the principles of proper work etiquette, including:

• Meeting and greeting
• Using the telephone effectively
• Using faxes, voice mail and email appropriately
• Planning and attending business meetings
• And more!

Each attendee will receive a complimentary copy of Business Etiquette & Professionalism reference book.

Effective Communication Through Email

Thursday, October 16

Email is a critical part of corporate operations and customer service. You will learn tips on:

• Writing short and effective messages
• Creating meaningful subject lines
• Forwarding and replying to all
• Using HTML email
• Working with the BCC line
• Creating effective signatures
• Stop responding impulsively
• Protect against computer viruses

This session will discuss the most obvious and the most subtle ways to communicate effectively through email.

Office 2007 for Your Business

Thursday, November 13

We’re ready to share our knowledge of Office 2007! Learn about the Ribbon, Office’s new navigation system, and how it will make work easier and more efficient. Explore the new productivity features such as LivePreview, and learn why the new XML file format will make a difference. Attend this session to learn how your company can benefit from the new features and enhancements. Session highlights include:

• Ribbon, Office Button, Quick Access Toolbar
• Mini Bar, LivePreview
• SmartArt and Gallery
• XML Format