Computer & Software Training

For 28 years, MicroKnowledge has provided high quality training, consulting and documentation services to businesses of all sizes, government agencies, and not-for-profit organizations in Tech Valley and throughout the U.S.  Our clients include some of the largest and most well-known companies in the region and across the nation.  Our depth of software application knowledge extends to a broad range of service areas while focusing on work force development and job readiness for individuals working in the government sector (e.g., state-agencies and municipalities), not-for-profit, corporations and manufacturing.  Customers will attest that our signature service areas are in customizing training and development programs for the specific needs of an organization.  From its inception, MicroKnowledge has been a leader in the field of instructional design, curriculum development, live instructor led training, web-based training, assessments and evaluations and train-the-trainer programs.

We have developed, designed and delivered course materials and training for a multitude of proprietary software applications. With experience in more than 85 software applications and extensive expertise in proprietary software applications specifically developed for organizations (such as database management software, point-of-sale tools, learning management systems, archiving tools and web authoring tools), MicroKnowledge has the experience to provide comprehensive training and development programs.

A New York State Certified Woman-Owned Business Enterprise (WBE), MicroKnowledge has more than 2,500 customers in New York State.  It was the first and is now the only privately held company in the Capital Region dedicated solely to training and consulting.

We have provided training to companies and organizations across the nation.  Our customers can receive high-quality training without leaving the office by using our portable classroom. MicroKnowledge has 12 notebook computers which will simulate a desktop environment at the customer’s location without a dedicated training room. The computer lab can be networked together with a mobile exchange server to provide a live Outlook/Exchange environment.

Training for Results

All MicroKnowledge courses are designed to provide intensive instruction and are highly interactive.  Participants get hands-on experience and work through exercises that integrate skills and develop proficiencies.   Training is available in:

  • Captivate
  • Professional development and programs
  • Train the trainer
  • Proprietary business programs
  • Database development and reporting
  • Word processing
  • Web page design
  • Spreadsheets
  • Desktop publishing and graphics
  • Internet and communications
  • Working with the Web
  • Handheld devices
  • Operating systems
  • Programming