Professional Development Training

Whether you want to improve your organization’s performance in Leadership, Supervisory Management, Project Management, Communications, Presentations or Customer Service, you’ll find a session at ProKnowledge, a division of MicroKnowledge, that perfectly matches your needs. Choose from one-on-one training, customized group sessions, shorter seminars, or web delivered programs – whatever fits best for your organization’s resource and scheduling needs. We can educate your staff at our site or yours as a customized session, a standard class or a combination of the two.

Our experienced MicroKnowledge team can deliver training on a variety of professional development topics:

 A New York State Certified Woman-Owned Business Enterprise (WBE), MicroKnowledge has more than 2,500 customers in New York State.  It was the first and is now the only privately held company in the Capital Region dedicated solely to training and consulting.

Culture and Compliance

  • The Diversity Puzzle at Work
  • Harassment and Workplace Violence
  • Navigating the Multi-Generational Workplace
  • The Respectful Workplace
  • Successful Employee Onboarding
  • The Wave of Change (staff)

Staff Development

  • Brand YOU
  • Communicating for Success
  • Engaging and Retaining Customers
  • Exploring Your Emotional Intelligence (EQ)
  • Facilitation Skills for Productive Meetings
  • Mastering the Difficult Conversation
  • Organizing Time, Tasks & Projects
  • Project Management Basics
  • Selling Anything to Anyone
  • Writing with Clarity
  • Developing Engaging Online Training

Management and Leadership

  • The Art of Delegation
  • Interviewing Essentials for Managers
  • Managing the Wave of Change
  • Managing the Multi-Generational Workplace
  • Managing Staff Performance
  • Motivating Today’s Team
  • Performance Appraisals that Matter
  • Super Supervisor Boot Camp (2 day)

Workplace Styles and Assessments

  • Caliper
  • DiSC

Speaking engagements

  • Conferences, annual meetings,
    retreats and team building events

Coaching and Consulting

  • Working with you or your team
    one-on-one to achieve the results
    and behavior changes that you are looking for