Professional Development Training

Whether you want to improve your organization’s performance in Leadership, Supervisory Management, Project Management, Communications, Presentations or Customer Service, you’ll find a session at ProKnowledge, a division of MicroKnowledge, that perfectly matches your needs. Choose from one-on-one training, customized group sessions, shorter seminars, or web delivered programs – whatever fits best for your organization’s resource and scheduling needs. We can educate your staff at our site or yours as a customized session, a standard class or a combination of the two.  Contact ProKnowledge via email or phone at 518-786-1338 for more information.

Culture and Compliance

  • The Diversity Puzzle at Work
  • Harassment and Workplace Violence
  • Navigating the Multi-Generational Workplace
  • The Respectful Workplace
  • Successful Employee Onboarding
  • The Wave of Change (staff)

Staff Development

  • Brand YOU
  • Communicating for Success
  • Engaging and Retaining Customers
  • Exploring Your Emotional Intelligence (EQ)
  • Facilitation Skills for Productive Meetings
  • Mastering the Difficult Conversation
  • Organizing Time, Tasks & Projects
  • Project Management Basics
  • Selling Anything to Anyone
  • Writing with Clarity
  • Developing Engaging Online Training

Management and Leadership

  • The Art of Delegation
  • Interviewing Essentials for Managers
  • Managing the Wave of Change
  • Managing the Multi-Generational Workplace
  • Managing Staff Performance
  • Motivating Today’s Team
  • Performance Appraisals that Matter
  • Super Supervisor Boot Camp (2 day)

Workplace Styles and Assessments

  • Caliper
  • DiSC

Speaking engagements

  • Conferences, annual meetings,
    retreats and team building events

Coaching and Consulting

  • Working with you or your team
    one-on-one to achieve the results
    and behavior changes that you are looking for