We’re here when you need us
At MicroKnowledge, we’re dedicated to providing customized training and superior technical reference materials. We’ll partner with you to provide a live instructor and desk-side assistance to people needing guidance in anything from technical documentation and application training to operating systems.
Our team of experts enhances your own business team, working with you to analyze your information and communications technology and strengths. Our objective is to enrich your process using interpersonal insight and industry savvy. We provide training, guidance and support services to deliver measurable results on time and budget.
Create clear references
We time the release of your documents to coincide with your equipment or software rollout. Testing and validation is included in your timeline. Our experts write all content, based on customer input. We can prepare materials for instructional training, quick reference or online distribution.
All features indicate the relevant functional steps and can refer directly to your policies and procedures. Graphics include screen captures so that your staff sees how the material should appear on their monitor. Our customers are always involved in testing, clarifying content, language and layout and ensuring productivity.
Boost your Help Desk’s performance
We offer proven expertise supporting end-user needs. You can free your staff to focus on other initiatives while we track and answer questions, provide timely information, and develop customized resources. Or, we can develop a comprehensive set of tools that give your staff all they need to efficiently serve your clients. For either option we can coordinate your Help Desk with your intranet or website to offer 24×7 service.