Special Events

Upcoming Events and Classes

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Mastering Difficult Conversations

Please note, registration for this course is through the Capital Region Chamber.

This course is designed to build confidence in approaching others to conduct an effective conversation when conflict exists and/or the stakes are high. The importance of checking one’s own frame of reference and understanding the same for others is focused upon to ensure that the conversation is productive, rather than adversarial. A Conversation Planner will be completed to plan the various components of a difficult conversation with skill practice included.

At the end of this course, participants will be able to:

  • Define “Frame of Reference” to establish a motive for having the conversation
  • Establish positive intent and desired outcome to ensure that concern and support exhibited during the conversation
  • Explain the “Fundamental Attribution Error” and its impact on intent
  • Describe the framework for an effective conversation and the required communication skills that assist in delivering the message
  • Describe how to mitigate risk during a difficult conversation


Downtown Albany

  • Collaborate with SharePoint – September 26, 2:00 pm – 4:00 pm
    Learn how to utilize SharePoint as a tool to centralize documents, scheduling, share ideas, and pool contact information. $129*
  • Excel Dashboarding – October 18, 8:30 am – 12:30 pm
    Do you have large amounts of data that needs to be analyzed frequently? Excel’s dashboard tools provide the ability to review key performance metrics for your organization at a glance. Learn to use Excel tools to organize key metrics into a single page to illustrate the outstanding indicators and analyze data using visual components such as charts and graphics. $199
  • DiSC Profile Overview – November 9, 1:00 pm – 2:30 pm
    By now, you’ve probably heard of or even experienced the Everything DiSC Workplace Profile – results of a work style assessment tool that reflects your workplace priorities and preferences. Understanding your DiSC profile allows you to build strategies for working more effectively with colleagues whose profiles may be different from yours. If your company or team is considering an effective style assessment to bridge differences in work styles, communication, and personalities, this DiSC Overview is not to be missed. $79
  • Excel Advanced Functions – December 6, 9:00 am – 11:30 am
    Unleash the power of Excel by using decision making functions such as IF, lookup functions to help find data across sheets such as VLOOKUP and techniques to make using functions easier such as named ranges and goal seek. $129


  • PowerPoint Building Effective Presentations – October 7
    8:00 – 8:30 Registration and refreshments
    8:30 – 10:30 Training session
    Review the principals of effective presentation design and delivery. Learn how to organize content, formatting, colors and many other tips. $129